I got a birthday coupon from the west elm key reward. He either has no idea how returns operate or just wanted me out of the store. What? I drove here intending to exchange these gifts, or spend whatever store credit I ended up with, and now you're sending me away with a piece of paper and 14 days to wait? I left the store, annoyed, and by the time I get to the parking garage I have a text and an email with my e-gift credit. I ask, should I have received an email with the e-gift return you just processed? He tells me no, he can't do anything with it, and it will be sent *physically* to me in 14 days. He comes back, hands me a paper receipt for the refund. In the interim, I check my email looking for the gift card. “No, it's in the system.” He tells me it's processed, but he has to go get the receipt printout from the back. Why wouldn't my name be on the gift receipt? Then he tells me he's sending the credit as an e-gift refund. I showed you an email gift alert with the order number. I just told you they were gifts sen t to me.

Once he finally agreed to process the return for store credit (they didn't have the Le Creuset color I wanted for either item), he says to me, “Oh I have this name on the order, but I assume that's not you.” What? Yes, it's me. The boxes were clearly from W-S, and they were shipped to me the same way I brought them back. I brought holiday gifts here to exchange, and the cashier honestly made me feel like I was trying to scam him.

Williams sonoma short hills nj